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FAQ

 

How long does shipping take?

Shipping times are 3-5 business days for domestic US deliveries, and 7-14 business days for international deliveries.

Do you ship Internationally?

Yes! We're happy to ship all over the world, but you may only find limited options at checkout. If you can't see your country as an option, just email us for a quote and we can add it in.

Who processes my payment?

We use the Shopify gateway for all our transactions. Card information is transmitted over secure SSL encryption and is not stored. 

The size I want is out of stock, will you get more?

Absolutely! Unless its an old or retired design, we always try to keep stock of our popular rubs and shirts. Every now and then we sell out, but you can bet another shipment is on the way, so just check back or shoot us an email. 

I want place a large order, can you work out a custom shipping rate?

Sure thing! We have a small operation out of Austin, Texas, and all our products are designed to ship in flat rate USPS padded envelopes. For larger orders, just shoot us an email to shop@jesspryles.com and we'll see if we can find you a better option.

How do I become a dealer for your products?

We're always happy to speak to folks who are interested in carrying our rubs and tshirts, please send you info to shop@jesspryles.com and let's talk!

Do you exchange products, or offer returns?

Sorry, we are unable to offer exchanges on items so please choose carefully as all sales are final. We offer returns and replacements for defective items, broken or missing items. Refunds are evaluated on a case by case basis, but we try to look after out customers as best we can. 

Your international shipping seems pricey, what's up with that?

We're a pretty small operation that's run secondary to the main site, jesspryles.com. Unlike many of the big online retailers who move so much stock they can command a pretty competitive shipping rate, our best available option for getting the gear to you is via USPS (that's the United States Postal Service, not a private courier). To keep things simple, we choose to use flat rate padded envelopes, and there is no mark up on shipping costs. While it may seem pricey for a single item, remember that for the one flat rate you can ship 3-4 products.